Terms and conditions of use

This site is published by
SARL CROC LOISIRS company,

SARL with capital of € 10 200,

registered at the chamber of commerce in VERSAILLES France under number 49898593600026 and whose registered office is
at 10 impasse de la vallée, 78800 HOUILLES. VAT number: FR82498985936.

This site is hosted by LWS.
The publishing director of this website is Natacha DISLE.
This site is for free and unrestricted access to any Internet user.
Subscriptions to a contract governed by these terms and conditions with the publisher of this site implies acceptance by the user of these general conditions.
The user acknowledges the same act to have taken full knowledge. This acceptance will consist in the fact, to the user, check the box corresponding to the sentence "I have read and accepted general conditions of sale and use of the site. ". This is to check the box will be deemed to have the same value as a handwritten signature from the user. The user acknowledges the value of evidence of automatic recording systems the editor of this site, except for him to bring evidence to the contrary, it gives up the contest in case of dispute. The acceptance of these terms implies on the part of users they enjoy the legal capacity necessary for this, or if they have permission from a guardian or trustee if they are unable , their legal representative if they are minors, or they hold a mandate if they act on behalf of a corporation.

Modality subscription orders and description of the procurement process

To meet requirement of law regarding digital economy of 21 June 2004 and Hammon Act 14 June 2014, order process is described as follow: To place an order, users can select one or more objects and add them to their shopping cart. When their order is complete, they can access their shopping cart by clicking the button provided for this purpose. By consulting their cart, members will have the right to check the number and the nature of the items they have chosen and can check their unit price and the overall price of the order. They will be able to remove one or more objects of their cart. On this summary will also be shown to customers the ability they have or not to exercise their right of withdrawal and the time limits that apply. If their order suits them and wish to validate, users will click on the submit button, then they will access a form where they can either enter their login credentials if they already have, or register on the site using the form presented to them with personal information about them. Once they are connected or after they have fully completed the form, guests are invited to check or change their delivery address and billing then be invited to make their payment being redirected for this purpose on the interface secure payment. Once payment is actually received by the site editor, the latter undertakes to acknowledge receipt to the customer electronically, within a maximum of 24 hours. Similarly and in the same time frame, the publisher agrees to send the customer an email summary of the order and confirming him in treatment, taking also all information related to the order, the products ordered, upon delivery as well as how to exercise their right of withdrawal. The prices listed on the site agreed in Euros, all taxes included for intra-Community supplies, for extra-duty deliveries and delivery costs. These prices may be changed anytime by the editor, displayed prices are valid until the date of the order and do not wear effect for the future. Delivery costs will, in any event, indicated to the customer before any regulation. Products and articles sold remain the property of the seller until full payment of their price, in accordance with this title retention clause. Product availability is indicated on the site, in the description of each item.

Info related to Payment

The user can place order on this site and can perform its payment by credit card, bank transfer, check or Paypal©. The credit card payments are made via secure transactions provided by the service provider: Crédit Agricole.
As part of credit card payments, the publisher of this site has access to any data on the user's payment means. Payment is made directly into the hands of the bank.
The delivery defined in Article below shall run only from the date of actual receipt of payment by the seller, the latter can prove it by all means. Payment on delivery is for people recovering their order directly from the company and remains Sécurifab prerequisite for obtaining the called-order.

Regarding cheque, due to many unpaid, delivery will be made after a period of one week after cashing the cheque. The availability of merchandise is no longer guaranteed with this method of payment because customers paying by credit card are in fact priority. We will refund the unavailable goods.

Delivery times defined in the article below start running only from the date of actual receipt of payment by the seller, the latter can provide evidence by any means. The payment on delivery is made for people recovering their order directly from the company Sécurifab following prior agreement and remains prior to obtaining the said order.

Any order not settled within 15 days will be automatically deleted.

Terms of Delivery (updated October 2018)

Delivery

We take great care in packing your order. Please do written claim to the carrier  on the slip if the package is damaged when you receive it.

Warning: "withdrawal in store" only works for people in the vicinity of the deposit (area of ​​Annecy - Haute Savoie in France) and by prior arrangement (appointments to be taken)

Since the end of October, 95% of our shipments are sent from a logistics platform.
Each packing station is equipped with a camera.
In case of need, we can check the conformity of the packaging and the presence of the products ordered in your package.

With this new organization, we can no longer make last-minute additions from the shipping platform.

Orders are shipped according to destination by DPD carriers, predicted DPD, GSL and colissimo.

Packages are generally shipped within 24 to 48 hours after receipt of your payment. Orders received on Friday after 13h can only start the following Monday. The standard shipping mode is the Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us. Whatever the chosen method of shipping, we will provide on request a link that allows you to track online delivery of your package on request.

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order.

We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them.

We take great care in packing your order. Thank you to make reservations to the carrier on the slip if the package arrives damaged.

In addition French overseas department and territory:

Delivery by Colissimo to French overseas department and territory
Delivery mailbox (2)
Indicative delivery time (3): D + 5 to D + 7 OM1 to the area, excluding Mayotte and St Pierre and Miquelon; J + J + 7 to 10 to the OM2 area; Mayotte and St Pierre and Miquelon.

For the International (zone 1 and 2 delivered for now)

The delivery time is between D + 3 to D + 8 on average

The package is shipped by Colissimo against signature.
Zoning colissimo:

Zone 1: Germany, Belgium, Netherlands, Luxemburg.
Zone 2: United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria.

Provisions relating to consumer rights

The present site customer service is available Monday to Friday from 9am to 18pm at non-premium following telephone number: 0450108698, e-mail to the following address contact@kirelcraf.com or by mail at the following address: Securifab , Customer Service, 4 rue des besseaux, 74230 Thones. In the latter two cases, the publisher undertakes to respond within 2 days (s). Under the legislation, consumers have a period of 14 days from the date of receipt of parcels to request an exchange if the item is still in stock or refund, by letter or email . To exercise this right, it is their return (at their expense) the package in its original packaging at the company's headquarters: Securifab, After Sales Service, 4 rue des besseaux, 74230 Thônes. The fee will be given back their request on the basis of colissimo rate. The reimbursement will take place as soon as possible and at the latest within 14 days following the date of withdrawal by the same payment method that was used by the customer to order and will include the cost of delivery (except expenses of express delivery special or requested by the customer).
Any delay in delivery can result in the cancellation of the sale to the consumer initiative, upon written request from him. The consumer will then be reimbursed for amounts incurred by him in the order. This clause is not intended to apply if the delivery delay is due to a case of force majeure beyond the control of the publisher. In such cases, the customer agrees not to exercise prosecution against the site and its editor and waives the cancellation of the sale under this section.

Warranty for products purchased on this site

Under warranty for products purchased on this site, customers have under the provisions of the Civil Code on legal guarantee against hidden defects, a period of two years from the recognition of that to ask the vice exchange or refund the product, and in application of Article L211-5 of the French Consumer Code they have a period of two years from receipt of the product to request an exchange or refund, in the event that the delivered does not comply within the meaning given to that word by that Article. To exercise any of these rights, it is their responsibility to return the package at the company's headquarters: Securifab, After Sales Service, 4 rue des besseaux, 74230 Thones, accompanied by an explanatory letter requesting either refund or exchange. The shipping of the package, in the latter case only, the customer will be refunded by check or bank transfer, within a period of fourteen days. Objects acquired on this site benefit, besides the implied warranty defined by the Civil Code and the guarantee of compliance required by Article L211-5 of the Consumer Code to them, if necessary, always applicable and which is defined above, a conventional warranty offered by the seller, the duration of which will likely vary by product, and will be detailed on the page of each article.

Member area

Creating a personal space is a prerequisite to any order from a visitor, on this site. To this end, the member will be asked to provide certain personal information. The member agrees to provide accurate information under penalty of termination of the contract on the initiative of the editor and delete the account. Some information will be deemed essential to the contract and their collection will be essential to the creation of personal space and validation of the contract. The refusal by a member to provide such information will preclude the creation of personal space and, incidentally, the validation of the order. This space allows the customer or member to view all orders placed on the site and also allows them, if necessary, to follow the delivery of goods purchased. If the data contained in the section personal space were to disappear as a result of unforeseeable circumstances, technical failure or force majeure, the responsibility of the publisher of this site could not be committed, these information having no probative value but only an informative character. The publisher will, however, keep securely all contractual elements whose conservation is required by law or regulations. The pages on personal spaces are freely printable by the account holder in question, but does not constitute proof, they have only informative for effective management of its orders by the customer. During the creation of personal space, the user is prompted for a password. This password is the guarantee of confidentiality of information contained in the "My Account" and the user therefore agrees not to transmit or disclose it to third. Otherwise, the site will not be held liable for unauthorized access to a user account. The publisher reserves the exclusive right to delete the account of any member who has violated these terms and conditions (including but not that this example has any completeness, where the member has knowingly provided false information during his registration and the creation of his personal space) or is inactive for at least one year. Said removal will not be likely to constitute a harm to the excluded member who can not claim any compensation as a result. This exclusion does not exclude the possibility for the publisher to undertake judicial proceedings against the member, when the facts have warranted.

Newsletter

By checking the box provided for this purpose or by explicitly giving their agreement to this end, members agree that the publisher can send them at a frequency and format of its choosing, a newsletter (newsletter) which may include information relating to its business. When the user checks the box provided for this purpose, he agrees to receive commercial offers from the publisher of this site for products and services similar to those ordered. Members subscribers will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (newsletters).

Exemption from liability of the publisher in connection with the execution of this contract

In case of inability to access the site due to technical problems or any kind, the user or the client may not claim injury and can not claim any compensation. If delivery of a package clearly and visibly damaged, it is the client to refuse the order to enjoy the guarantee offered by the carrier. The customer must also inform the Seller without delay, so that a new package is prepared for it, and then shipped upon receipt of the parcel damaged back. In such cases the delivery times indicated above in these terms and conditions shall no longer apply. The unavailability, even prolonged period and without limitation, one or several products, can not be constitutive of injury to users and can in no way give rise to the award of damages from the site or its editor. Visual representations of the products published on this site are guaranteed by the publisher as perfectly faithful to reality, in order to satisfy its obligation to perfect information. However, in the current state of the art rendering of these representations especially in terms of color or shape, can vary significantly from one computer terminal to another or differ from reality depending on the quality of the graphics and accessories screen or in the resolution of the display. These variations and differences may in no case be attributed to the publisher shall in no event be held liable therefore. The hypertext links on this site may refer to other websites and the responsibility of the publisher of this site shall not be incurred if the content of these sites contravenes the laws. Also the responsibility of the publisher of this site can not be engaged if the visit by the user of one of these sites, caused him harm.

The intellectual property rights to the material published on this site

All elements of this site belong to the publisher and as such are protected by the legislation on intellectual property. Internet users therefore agree that, in the absence of authorization, any total or partial copy and any distribution or operation of one or more of these elements, whether or not modified, will likely give rise to legal proceedings conducted against them by the publisher or his assigns. This protection will include all text and graphic content of the site, but also on its structure, its name and its graphic.

Various clauses

These terms and conditions are subject to the application of French law. These general conditions can be modified at any time by the site editor or agent. The general conditions applicable to the user are those in effect on the date of the order or its connection to this site. The publisher obviously agrees to keep all its old general conditions and send them to any user who so requests. Unless provisions of public order, any disputes that may arise in connection with the execution of these general conditions before any legal action can be submitted to the discretion of the editor of the site for a settlement. It is expressly stated that the settlement of claims do not suspend the time limits allowed for instituting legal proceedings. If any provision of these terms were to be declared void by a court, such invalidity shall not entail the nullity of all other clauses, which continue to produce their effect. The fact that the publisher not to rely on a temporary or permanent basis of one or more provisions of these terms and conditions shall carry in any case waiver of the remaining terms and conditions.